Mission
Rapidly turn every positive response into a booked, showed‑up meeting for our clients by owning their outbound inboxes with <15‑minute replies and intelligent AI‑assisted conversations.
Key Outcomes / KPIs
| Area |
Metric |
Target |
Measurement Frequency |
| Responsiveness |
% of positive replies answered within 15 min (Mon‑Fri 9am-5pm EST) |
≥ 90 % |
Weekly |
| Conversion |
Positive replies → booked meetings |
≥ 20 % |
Weekly |
| Client Coverage |
Inbox load managed without SLA breaches (clients) |
5–25 active |
Continuous |
Responsibilities
- Own client email inboxes during the 9am–5pm EST window, Mon‑Fri. <15‑minute response SLA applies.
- Qualify & convert each positive reply into a Calendly meeting following client‑specific qualification criteria.
- Leverage ChatGPT prompts and internal Notion resources and SOPs to draft clear, technically accurate answers; escalate first to Director of Outbound if unsure.
- Maintain records in client‑preferred CRM (Airtable, Google Sheets, HubSpot, etc.) immediately after each interaction.
- Send concise EOD report summarizing activity and any obstacles.
- Monitor show‑rates daily, reschedule no shows
- Continuously improve workflows and prompt libraries to increase response quality, speed, and positive replies to meeting booked rates.
Daily / Weekly Rhythm
| When |
Action |
| Ongoing (9‑5 EST) |
Check inbox notifications every ≤15 min, reply & book meetings |
| End‑of‑Day (5 EST) |
Submit EOD report |
| Weekly review (Mon) |
Audit previous week’s KPIs, prepare suggestions for optimization |
Key Competencies
- Rapid Asynchronous Communication – lightning‑fast, typo‑free copy in native‑level English.
- AI Prompt Crafting – can obtain accurate technical answers via ChatGPT and distil them for prospects.
- Qualification & Scheduling – understands B2B lead‑gen context, asks gating questions, books time zones flawlessly in Calendly.
- Proactivity – identifies repeat questions, proposes template updates, and suggests process tweaks.
Tools & Platforms